Returns & Refunds Policy

Cancellations Before Shipment

You may cancel your order for a full refund at no charge before it ships. Contact support@plowchain.com with your order number as soon as possible.

Once your order has shipped, our return policy below applies.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To qualify, items must be unused, uninstalled, and in the same condition as delivered. Items must not have been cut, drilled, welded, altered, or otherwise modified after delivery. Include your order number or proof of purchase.

Please return items in their original packaging when available, or suitable protective packaging that prevents damage during transit.

How to Start a Return

Email support@plowchain.com with:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photographs, if the item is damaged, defective, or incorrect.

Once your return is approved, we will provide instructions and the return shipping address. Please contact us before sending anything back so we can arrange and track your return.

Return Shipping Costs

For change-of-mind returns, including items ordered in the wrong size or specification, you are responsible for return shipping costs after the order has shipped.

Original shipping and delivery charges are nonrefundable for these returns, except where required by law. We do not charge a restocking fee.

If we arrange a return label or freight pickup, we will tell you the cost and obtain your agreement before deducting it from your refund.

Steel products can be heavy and may require freight shipping. Please use suitable packaging and a tracked shipping service; insurance is recommended.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact support@plowchain.com promptly if it arrives damaged, is defective, or differs from what you ordered. Include your order number and photographs of the product, packaging, and shipping label where possible.

If we confirm a defect, shipping damage, or an error on our part, we will arrange an appropriate replacement, repair, or refund and cover necessary return shipping costs. Please contact us before arranging return transportation.

Custom Products

Different cancellation or return terms may apply to products made to your individual specifications only when those terms are clearly disclosed and agreed to before purchase. Otherwise, the cancellation and return terms above apply.

Any custom-product restrictions do not affect your rights concerning defective, damaged, or incorrectly supplied items.

Exchanges

Contact us if you need a different size or specification. We will help you arrange a return and a replacement order. Our standard return conditions and shipping charges apply unless the exchange is needed because of an error on our part.

Refunds

We will notify you after receiving and inspecting your return and explain whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or card provider may require additional time to post the refund.

Any agreed return shipping deduction will be shown in your refund confirmation.

If more than 15 business days have passed since your refund was approved, contact support@plowchain.com.

Your Statutory Rights

This policy does not limit any consumer rights or remedies available under applicable law.

Where European Union withdrawal rules apply, eligible online purchases generally have a 14-day withdrawal period after delivery, with exceptions including certain goods made to individual specifications. Required refunds include standard outbound delivery charges, and applicable statutory deadlines take precedence over the timing above. Your Europe

Contact Us

For cancellations, returns, or refund questions, email support@plowchain.com.