Shipping policy

Processing and Production Time

Please allow 7 business days for processing and production before your order ships.

We manufacture our products in our own facility. This helps us offer competitive pricing and accommodate custom requirements, but production takes time. Custom orders, large quantities, and busy seasonal periods may require additional time. We will contact you if we expect your order to exceed our standard processing window.

If you need a product by a specific date, email support@plowchain.com before ordering to confirm current availability and lead time.

Shipping Rates and Delivery Times

Shipping charges are shown at checkout or provided in an agreed quote before purchase.

Transit time begins after your order ships and is separate from processing and production time. Delivery timing varies by destination, carrier, product size, and shipping method.

Any delivery estimates provided are estimates unless expressly confirmed as guaranteed. Weather, holidays, carrier disruptions, and other circumstances may cause delays.

Heavy Items and Freight Deliveries

Some steel products require freight shipping because of their size or weight. Freight orders may require a delivery appointment and someone available to receive the shipment.

Please tell us before shipment if your delivery location requires a liftgate, residential delivery, or other special services. Any additional charges will be disclosed for your approval before those services are arranged.

Tracking Your Order

Once your order ships, we will email tracking information or freight shipment details. Carrier tracking updates may take time to appear.

If you need help locating your shipment, contact support@plowchain.com with your order number.

Delivery Address

Please check your shipping address before completing your order. If you notice an error, contact us immediately.

We will make reasonable efforts to update the address before shipment. Address changes after shipment may not be possible and may result in carrier charges, which we will explain before arranging a change.

Damaged or Missing Shipments

Inspect your shipment upon arrival. For freight deliveries, note any visible damage or missing items on the delivery receipt and take photographs when possible.

If your order arrives damaged, is missing items, or appears lost in transit, contact us promptly at support@plowchain.com. Keep the packaging while we investigate. We will work with you and the carrier to resolve the issue.

Order Cancellations

You may cancel your order at no charge before it ships. Email support@plowchain.com with your order number and “Cancellation Request” in the subject line.

Once your order has shipped, our Returns & Refunds Policy applies. Customers are responsible for return shipping for change-of-mind returns.

International Orders

If international shipping is available for your destination, delivery estimates and shipping charges will be provided at checkout or in your quote.

Any import duties, taxes, or customs charges not included in your purchase price are the customer’s responsibility. Customs processing may cause additional delivery delays.

Contact Us

For shipping questions, current lead times, or delivery assistance, email support@plowchain.com or visit our Contact Us page.